Cancellation & Refund Policy
Last updated: January 2026
This Cancellation & Refund Policy explains how cancellations, billing, and refunds work for the services and SaaS products provided by ExoCloud Technologies("ExoCloud," "we," "us," or "our"). It applies alongside any specific terms in your service agreement, order form, or subscription plan.
1. Subscriptions and billing
Our SaaS products may be offered on subscription plans billed monthly or annually. Unless otherwise stated in your plan, subscriptions renew automatically at the end of each billing cycle using your selected payment method.
2. Cancellation of subscriptions
You may cancel a subscription at any time through your account or by contacting us. Cancellation stops future renewals; your access continues until the end of the current billing period, after which it will not renew.
3. Refunds for subscriptions
Except where required by law, subscription fees already paid are generally non-refundable, including for partially used billing periods. Where we choose to offer a refund, it will be at our discretion and processed to the original payment method.
4. Professional services
For consulting, development, migration, or managed-service engagements, cancellation and refund terms are defined in the applicable statement of work or service agreement. Work completed and expenses incurred up to the cancellation date are payable.
5. Free trials
If a product offers a free trial, you will not be charged during the trial period. If you do not cancel before the trial ends, the subscription may convert to a paid plan as described at sign-up.
6. How to request a cancellation or refund
To request a cancellation or to ask about a refund, contact us at Yagnik@exocloud.in or +91 99796 81995. Please include your account details and the reason for your request so we can assist you quickly.
7. Processing times
Approved refunds are typically processed within a reasonable period after approval. The time for funds to appear depends on your payment provider.
8. Changes to this policy
We may update this policy from time to time. The version posted on this page with the most recent "Last updated" date applies to current purchases and renewals.